Contact Us

We welcome inquiries about travel planning, service details, or general questions about our approach.

Our Office

Location

47 Queen Square
Bristol BS1 4LH
United Kingdom

Email

[email protected]

Working Hours

Monday to Friday: 9:00 – 17:30
Saturday: 10:00 – 14:00
Sunday: Closed

Response Time

We typically respond to inquiries within one business day. During peak travel planning seasons (January-March, September-October), please allow up to 48 hours.

Bristol city center view with historic architecture

Our office is located in Bristol's city center, easily accessible by public transport. Queen Square is a short walk from Bristol Temple Meads railway station and served by multiple bus routes.

Visiting Our Office

While most travel planning happens through email and phone consultations, we welcome in-person meetings for clients who prefer face-to-face discussions. We recommend scheduling an appointment to ensure a team member with relevant destination expertise is available.

Our office includes a small reference library of travel guides, maps, and photography books from our coverage areas. During consultations, we can review visual materials and discuss itinerary options in detail.

Common Inquiries

How far in advance should I contact you?

For standard services, six to eight weeks provides comfortable planning time. Bespoke luxury journeys benefit from three to four months' notice, particularly if you require specific dates or exclusive arrangements.

What information should I include in my initial inquiry?

Share your preferred destinations or travel interests, approximate travel dates, group size, and any specific requirements or preferences. This helps us provide relevant initial suggestions.

Do you charge consultation fees?

Initial consultations are complimentary. If you decide to proceed, our planning fees are outlined in the service agreement. These fees are transparent and discussed before any work begins.

Can you accommodate dietary restrictions or accessibility needs?

Yes. We work with your specific requirements to ensure accommodations, restaurants, and activities are appropriate. This is an important part of our planning process.