Last updated: July 13, 2026
Glen-manta is the data controller responsible for processing personal information collected through our travel planning services.
Data Controller: Glen-manta
Address: 47 Queen Square, Bristol BS1 4LH, United Kingdom
Email: [email protected]
We process personal data under these legal grounds:
Processing is necessary to fulfill our travel planning service agreement with you. This includes creating itineraries, making bookings, and coordinating travel arrangements.
We process data for business operations such as responding to inquiries, maintaining records, and improving our services. These interests are balanced against your rights and freedoms.
Certain data processing is required to comply with UK business regulations, including financial record-keeping requirements.
For marketing communications or processing beyond our core services, we will request explicit consent which you can withdraw at any time.
As a data subject, you have these rights:
You can request copies of personal information we hold about you. We will provide this within one month of your request, free of charge for the first copy.
You can request correction of inaccurate or incomplete personal information. We will update our records and inform relevant third parties where necessary.
You can request deletion of your personal data under certain circumstances. This right is subject to legal retention requirements that may require us to maintain certain records.
You can request limitation of how we process your data while we verify accuracy or assess legitimate grounds for processing.
You can receive your personal data in a structured, commonly used format and request transfer to another service provider where technically feasible.
You can object to processing based on legitimate interests or for direct marketing purposes. We will cease processing unless we demonstrate compelling legitimate grounds that override your interests.
Glen-manta does not use automated decision-making or profiling that produces legal effects or similarly significant impacts.
To exercise any of these rights, contact us at [email protected] with:
We will respond within one month. If your request is complex or we receive multiple requests, we may extend this by two additional months with notification.
We retain personal information for:
After retention periods expire, data is securely deleted or anonymized.
When booking travel services outside the UK, your information may be transferred to service providers in other countries. We ensure these transfers comply with UK data protection standards through:
We implement appropriate technical and organizational measures to protect personal data:
In the event of a data breach likely to result in high risk to your rights and freedoms, we will notify you without undue delay, describing the breach, its likely consequences, and measures we are taking.
Our services are not directed at children under 16. If we become aware we have collected data from a child without appropriate parental consent, we will delete that information promptly.
If you believe we have not handled your personal data properly, you can complain to us directly. We will investigate and respond.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
United Kingdom
Telephone: 0303 123 1113
Website: ico.org.uk
We may update this GDPR information to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised date.