Privacy Policy

Last updated: July 13, 2026

Introduction

Glen-manta operates as a travel planning service based in Bristol, United Kingdom. This privacy policy explains how we collect, use, store, and protect personal information provided by clients and website visitors.

Information We Collect

We collect information that you provide directly to us when:

• Submitting inquiry forms through our website
• Communicating via email about travel planning
• Booking travel services through our agency
• Participating in consultations or meetings

This information may include your name, email address, travel preferences, dates, accommodation requirements, dietary restrictions, accessibility needs, and payment information.

How We Use Your Information

Personal information is used exclusively for:

• Responding to your travel inquiries
• Creating personalized travel itineraries
• Making bookings on your behalf with accommodation providers, tour operators, and transport services
• Communicating updates about your travel arrangements
• Processing payments for our services
• Maintaining records as required by UK business regulations

We do not use your information for marketing purposes without explicit consent, nor do we sell or share your data with third parties except as necessary to fulfill travel bookings.

Data Sharing

Your information may be shared with:

• Hotels, tour operators, and transport providers necessary to execute your travel plans
• Payment processors for transaction completion
• Legal authorities if required by law

We work only with service providers who maintain appropriate data protection standards. When sharing information internationally, we ensure compliance with data transfer regulations.

Data Storage and Security

Personal information is stored securely on encrypted systems with access limited to authorized team members. We retain client information for seven years following the completion of travel services, as required by UK financial record-keeping regulations.

After this period, data is securely deleted unless you request earlier removal or have ongoing service arrangements with us.

Your Rights

Under UK data protection law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal retention requirements)
• Object to processing of your information
• Request transfer of your data to another service provider
• Withdraw consent for data processing where consent was the basis for collection

To exercise these rights, contact us at [email protected]. We will respond within one month.

Cookies and Website Technology

Our website uses cookies to maintain your preferences and improve functionality. Details about cookie usage are available in our separate Cookie Policy. You can control cookie settings through your browser.

Changes to This Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. Updated versions will be posted on this page with a revised date. Significant changes will be communicated directly to active clients.

Contact Information

For questions about this privacy policy or how we handle your personal information, contact:

Glen-manta
47 Queen Square
Bristol BS1 4LH
United Kingdom
Email: [email protected]

Complaints

If you believe we have mishandled your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority.